True IDC has obtained the Gold-level TCOS certification from Uptime Institute, reaffirming its position as the premier Data Center service provider in Thailand and Indochina.

22 May 2023

After serving the Bangkok Eastern area with data center services for over 5 years, True IDC East Bangna remains committed to developing and delivering data center and co-location services to businesses. This commitment is backed by the recent upgrade of its standard from Silver to Gold, the highest level of Data Center management and maintenance recognized by Uptime Institute, through the Tier III Certification of Operational Sustainability (TCOS). Notably, True IDC East Bangna is the first and only data center in Thailand and Indochina to achieve this esteemed standard.

"The Gold-level TCOS standard from Uptime Institute serves as an indicator that True IDC's Data Center is also at a world-class level. Data center and co-location service users can rest assured that they will receive efficient, reliable, and secure management and maintenance of their Data Center systems, along with access to various facilities." – Mr. Sanae Piewrattanakul, Head of Operations at True IDC, stated.

The quality and efficiency of the Data Center are guaranteed with standards from Uptime Institute.

Uptime Institute is a globally recognized independent organization dedicated to providing guidance for enhancing the quality, efficiency, and reliability of critical infrastructure in businesses. Their work includes establishing best practices and standards for designing, constructing, and managing data centers within organizations.

True IDC East Bangna was designed and developed with a focus on modernity, security, and reliability. The goal is to achieve internationally recognized quality and efficiency standards. The best practices of Uptime Institute are applied from the initial design phase to construction and management, ensuring that users receive a data center and co-location experience that is on par with global data center service providers.

True IDC East Bangna has now achieved Uptime Institute certifications across three standards, making it a world-class data center:

Tier III Certification of Design Documents (TCDD): Certification of data center design in terms of engineering and architecture

Tier III Certification of Constructed Facility (TCCF): Certification of data center construction which abided by the engineering and architectural design

Tier III Certification of Operational Sustainability (TCOS): Certification of the operation of the data center’s staff for the utmost efficiency

The first and only data center in Thailand and Indochina to achieve Gold-level certification in TCOS standards.

To obtain TCOS certification, various aspects of data center management and maintenance are assessed, including staffing and organization, training, preventive maintenance, housekeeping, vendor management, and operational processes such as power distribution, cooling systems, heat dissipation, and backup systems. Over 100 criteria ensure that the data center has established procedures, operational methods, and processes for managing and maintaining stability and efficiency. In 2018, True IDC East Bangna became the first data center in Thailand to achieve TCOS certification at the Silver level, meeting Uptime Institute's evaluation criteria with a score exceeding 80%.

Driven by its mission to provide end-to-end data center and cloud services as the foundation for digital businesses, True IDC continually improves and develops its data center services to meet higher standards. Most recently, in 2023, True IDC East Bangna underwent evaluation and achieved a higher TCOS standard, making it the first and only data center in Thailand to earn Gold-level TCOS certification, the highest level attainable.

 "Obtaining the Gold-level TCOS certification indicates that True IDC adheres to the best practices in comprehensive data center management and maintenance set by Uptime Institute. This gives customers confidence that their systems or servers installed at True IDC will receive standardized services with complete facilities, supported by trained and knowledgeable staff." - Mr. Sanae offered his comment on achieving Gold-level TCOS certification.

The best practice guidelines extend to other data centers, elevating the overall standard of practices in our domestic and international facilities.

Not only True IDC East Bangna, but other data centers under the True IDC umbrella, located both domestically and internationally, also operate and provide services in accordance with the TCOS standard set by Uptime Institute. This includes training and development programs for our personnel, well-defined procedures, and various operational practices to ensure that all True IDC Data Centers are managed and maintained to the highest standards. We are available to deliver continuous service 24/7. To meet the growing demand for data centers and cloud services in the digital era, True IDC has been expanding data centers in various locations within and outside of Thailand. All our data centers undergo design, construction, and operational processes that meet Uptime Institute's Tier III standard.

Other standards that True IDC Data Centers are certified for include:

ISO/IEC 20000-1 – IT Service Management

ISO 22301 – Business Continuity Management

ISO/IEC 27001 – Information Security Management Systems

ISO 27799 – Health informatics

ISO 50001 – Energy Management

Payment Card Industry Data Security Standard (PCI DSS)

Cloud Security Alliance – Security, Trust & Assurance Registry (CSA-STAR)

International Standard on Assurance Engagements 3402 (ISAE 3402) - SOC 2 Type II

"As the leading provider of cloud and data center services in Thailand, we continuously strive to overcome challenges and obstacles to meet the evolving needs of our customers and the market in the digital era. We are ready to walk hand in hand with our customers towards greater achievements and long-term success, following True IDC's principle of 'To the Extra Mile'" -- Mr. Sanae said in closing.

Interested in our world-class data center? Please contacts at or call +66 2-494-8300