Announcement: Proactive Network Management Measures Regarding the Situation in the Strait of Hormuz

Due to the unrest in the Strait of Hormuz, which may potentially impact submarine cable networks in the Middle East region, True IDC would like to inform you that all network connectivity services are currently operating as normal, with no impact on service quality.

However, True IDC has implemented proactive network management measures to enhance readiness, mitigate risks, and maintain network stability in response to the uncertain situation, as follows:

Operational Measures

1. A dedicated team of network and infrastructure experts has been established to closely monitor and assess the situation 24/7, ensuring consistent service quality for customers at all times.
2. Network routes have been designed and managed with high flexibility, covering both primary and backup paths. This enables immediate traffic rerouting when necessary, while maintaining performance within defined service standards.
3. Direct coordination with multiple network service providers, both domestically and internationally, to ensure readiness for any potential scenarios and to reinforce service continuity and stability.

For further information, please contact Customer Service: 02-494-8300