True IDC Job Opening!

29 Mar 2021

TAKE ON BIG CHALLENGE
DO WHAT YOU CAN’T
MAKE AN IMPACT


Working at True IDC
True IDC is an amazing place to work with great people, an outstanding environment, extensive support for employees, and the opportunity to be a part of IT foundation that makes a real difference in the lives of Thais.
Explore exciting opportunities and apply now to join us.
Email: marketing@trueidc.com

Team Technology & Delivery

1. Cloud Engineering Specialist
Job Description:
  • Acting as the key of Cloud technical aspect for the consulting team to provide the technical consulting to both internal and external customers
  • Design Cloud solution architecture in response to the client’s requirement
  • Provide advisory consulting service to the client regarding the True IDC Consulting practices
  • Create Cloud technical requirements for the client’s migration plan
Requirement:
  • Experience of designing and implementing comprehensive Cloud computing solutions on various Cloud technologies e.g. VMWare Cloud, AWS, GCP
  • Experience in building multi-tier Service Oriented Architecture (SOA) applications
  • Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture to the Cloud
  • Knowledge of OS administrative for both Windows and UNIX technologies
  • Knowledge of key concerns and how they are addressed in Cloud Computing such as security, performance, and scalability
  • Experience with RDBMS designing and implementing over the Cloud
  • Prior experience with application development on various development solutions such as Java, .Net, Python, etc.
  • Experience in, .Net and/or Spring Framework and RESTful web services
2. Platform Development Specialist
Job Description:
  • Principal-level engineers should have experience one or more of the following: Java, Terraform, JavaScript, Docker, Ansible, Kubernetes
  • Working on large IAAS (Infrastructure as code) projects
  • Cloud environment AWS, GCP, OpenStack
  • Should have experience pushing applications to production
  • Building organization own cloud solution to support fast-growing business
Requirement:
  • BSc degree in Computer Science, Engineering or relevant field
  • 5-7 years in a large-scale cloud solution architect role
  • Planning, designing, and developing cloud-based applications
  • Managing cloud environments in accordance with company security guidelines
  • Educating teams on the implementation of new cloud-based initiatives, providing associated training as required
  • Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems
  • AWS, GCP and/or OpenStack experience, including but not limited to VPC, Compute Engine, Cloud Storage, Cloud Load Balance, Dataproc, Kubernetes
  • Solid knowledge of the Linux command-line and architecture
  • Experience with configuration management tools such as Puppet, Chef, Terraform, Ansible
  • Excellent organizational skills and the ability to work in a fast-paced work project
  • Demonstrated experience in network and Linux system troubleshooting and maintenance practices
3. Security Service and Delivery Specialist
Job Description:
  • Plan, implement, setup and manage IT security infrastructure for 4 data centers
  • Corrective maintenance, and preventive maintenance of IT security infrastructure
  • Review and perform security patch and log analysis for IT security infrastructure
  • Perform troubleshooting and security incident solving as 2nd tier support
  • Provide the security procedures, work instructions to comply with ISO standards
  • Support Marketing and Sale in security solution design as presale support
  • Security actions from threat research on the Internet
Requirement:
  • Bachelor’s degree or higher in Computer Science, Computer Engineering, or other related fields
  • At least 8 years of experience in Computer Network and Computer Security
  • Direct experiences with configuration of next-generation firewall configuration and management such as Cisco Networks, Palo Alto Networks or Fortinet
  • Direct experiences with managing Microsoft Active Directory, Linux server, anti-malware, proxy server, and Web Application Firewall (WAF)
  • Required IT security certification – Security+, SSCP, CCNA Security or other related certificates
  • Good interpersonal and presentation skills with adequate technical knowledge and service mind
  • Good command of writing and speaking English
4. Senior DevOps Engineer
Job Description:
  • Strong expertise in cloud and virtualization platforms (AWS, Azure, GCE, OpenStack, VMWare, etc.), operating systems (Linux, Windows), infrastructure automation (Ansible, Chef, Packer, Puppet, Terraform, etc.), and application hosting technologies (CloudFoundry, Docker Swarm, Kubernetes, Mesos, OpenShift, etc.)
  • Solid understanding of the practical application of DevOps philosophy, Agile methods, Infrastructure as Code, and leading infrastructure and operations teams in an Agile/Lean/Continuous Delivery environment
  • Experience in designing and architecting enterprise and/or web-scale hosting platforms
  • Understanding of the issues businesses face and experience working with them to create robust, scalable, elegant, flexible, and relevant solutions that truly transform industries
  • Experience working directly with senior IT groups in an advisory role
  • Ability to work in a variety of virtual team settings and rapidly changing projects
Requirement:
  • BSc degree in Computer Science, Engineering or relevant field
  • 3+ years experience in a DevOps, or equivalent role
  • AWS, GCP and/or OpenStack experience, including but not limited to VPC, Compute Engine, Cloud Storage, Cloud Load Balance, Dataproc, Kubernetes
  • Solid knowledge of the Linux command-line and architecture
  • Experience with configuration management tools such as Puppet, Chef, Terraform, Ansible
  • Excellent organizational skills and the ability to work in a fast-paced work project
  • Demonstrated experience in network and Linux system troubleshooting and maintenance practices
5. Site Reliability Engineer
Job Description:
  • Serve as the primary contact responsible for the overall health, performance, and capacity of one or more of our cloud services
  • Obtain complete knowledge of our complex cloud solutions
  • Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth
  • Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale cloud environment.
  • Work closely with development teams to ensure platforms are designed with "operability" in mind
  • Function well in fast-paced, rapidly-changing projects

Required Skills:

  • Hands-on cloud architecture and implementation (AWS, GCP, OpenStack, Huawei)
  • UNIX/Linux systems knowledge/administration background
  • Troubleshooting skills that span systems, network, storage, and code
  • Basic shell scripting skills
Preferred Qualifications:
  • BSc degree in Computer Science, Engineering or relevant field
  • 3-4 years in a large-scale cloud operations role
  • Programming skills (Python, Perl, Ruby, etc)
  • Experience with cloud architectures, deployment, and configuration using Terraform and/or Ansible
  • Understanding of configuration management tools such as Chef, Puppet, etc.
  • Knowledge in majority of the following: data structures, relational and non-relational databases, networking, Linux internals, filesystems, web architecture, and other related topics
  • Knowledge of load balancers such as ELB, ALB for product based HAProxy, Cisco ACE, etc.
  • Strong interpersonal communication skills (including listening, speaking, and writing)
  • Ability to work well in a diverse, collaborative, and cross-functional team environment (SREs, Cloud Engineers, Product Managers, etc.)
6. Solution & Cloud Pre-sales
Job Description:
  • Design Cloud solution architecture in response to the client's requirement
  • Provide technical pre-sales support for internal group and external customer
  • Defining the features & scope & implement the POCs (Proof of Concepts) for all stated requirements
  • Respond to RFP/REQ/TOR within stipulated timelines
  • Prepare and deliver statement of work detailing the technical & commercial proposal to the clients
  • Collaborate with Sales team & Present capabilities to customers & prospects
  • Collaborate with the Professional Services team to complement customer solutions
Requirement:
  • Min 1 Year of experience as pre-sale engineer/consultant
  • Knowledgeable GCP or AWS or Huawei cloud (IaaS/PaaS)
  • Knowledgeable API, Kubernetes, Docker-Container, SQL, No-SQL, AD, monitoring and Security on Cloud
  • Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture to the Cloud
  • Knowledge of OS administrative for both Windows and UNIX technologies
  • Good presentation and negotiation skills (Good verbal and written communication)
  • Good team player and proactive attitude.
  • Develop, DevOps, CI/CD knowledge will be a great advantage
  • Google Anthos knowledge is plus
Extra point:
- GCP certified solution architect - Associate
- AWS certified solution architect – Associate
7. Technical Pre-sales
Job Description:
  • Coordinate with internal and external departments such as Clients, End Users, and etc.
  • Provide supportive guidance about Data Center Operation/Facilities/Services that will be provided to the clients 
  • Visit clients in the assigned and maintain relationship with them for future business opportunities
  • Present technical materials, solutions, and services of Data Center to clients when needed or assigned
  • Support sales team and provide BOQ of Data Center services
  • Other related jobs will be assigned by the management level
Requirement:
  • Bachelor’s Degree in Electrical/Mechanical Engineering only.
  • Thai nationality, Male, Age 30 – 35 years old.
  • More than 7 years of experience in Data Center. (Operations and Facilities)
  • More than 3 years of experience in Technical Presale or Sales Engineer
  • Strong in customer service skills, interpersonal skills, technical and presentation skills
  • Able to travel all branches. (Ratchada, Muang Thong, Bangna, Pattanakarn, and other)
  • Can work under pressure and multi-task
  • Own car with valid driving license
  • Good communication in English 
  • Any certifications related to Data Center is an advantage
8. Network Security Engineer
Job Description:
  • Perform system hardware installation, configuration, maintenance, and operation for all System devices for managed service customer
  • Perform monitoring and troubleshooting for system issues
  • Perform reports, documents, and procedures related to managed service that supporting
  • Perform project (technical design, project management)
Requirement:
  • Bachelor’s degree in Computer Engineering, Computer Science, Information Technology or related field
  • Age: 25 – 40 years old
  • Language Skill: Good command of Thai and English
  • Experience: Minimum 3 years in Enterprise system or Data Center
  • Experience with virtualizing technologies (VMWare, Nutanix, Hyper-convert Infrastructure)
  • Experience with OS Management and troubleshooting (Window server, CentOS, Linux)
  • Experience with AD, DNS, DHCP, and other functional services and troubleshooting 
  • Experience with storage (EMC, Pure Storage, NetApp) operation/admin and troubleshooting 
  • Proven experience with system capacity planning, design, and operate best practices
  • Understand the operation processes or ITIL as well
  • Effective verbal and written communication skills
  • Ability to self-manage tasks and deliverables on assigned projects
  • Good understanding and hands-on/experience on command of Operating System especially Linux/CentOS
  • Good understanding and hands-on/experience on VMWare (vCenter, vSphere, vSANs, vROPs, vRAs, Veem, etc.)
  • ITIL certificate is preferable

Team Network

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Posted: March 2021
1. Senior Network Engineer
Job Description: 
  • Manage internal data center project
  • Design network, implementation, installation, configuration, maintenance, and operations
  • 2nd tier problem solving, network connectivity, and related network infrastructure troubleshooting
  • Network performance tuning, Network consulting, monitoring, reporting, and secures network system  
  • Training related staffs, guidance, documented, up-to-date user/work instructions, and reporting
  • Comply network system with ISO standards and Compliance
  • Review and perform network security policy
  • Manage and ensure data security through the network
  • Review and perform IRP and BCP exercise for network infrastructure and client's connection, network connectivity, and related network infrastructure troubleshooting
  • Network performance tuning, Network consulting, monitoring, reporting, and secures network system  
  • Training related staffs, guidance, documented, up-to-date user/work instructions, and report
  • Comply network system with ISO standards and Compliance
  • Review and perform network security policy
  • Manage and ensure data security through the network
  • Review and perform IRP and BCP exercise for network infrastructure and client's connection
Requirement:
  • Networking technology knowledge is required
  • CCNA Certification is a must
  • Proven experience and success with LAN, WAN, and IP routing protocols designing
  • Proven experience with Network Management on Firewall, Router, Switch and Load balance such as Cisco, Arista, Juniper, F5, SonicWALL, and Palo Alto
  • Experience supporting VPN and IP Sec Technologies
  • Proven experience with network capacity planning, network security principles, and general network management best practices
  • Ability to use word processing, spreadsheets, presentation and drawing applicants such as Visio
  • Good command in both Thai and English
  • Ability to self-manage tasks and deliverables on assigned projects
  • Ability to work as a team as part of an AEC team
Location:
True IDC East Bangna Data Center

Business Development Team

Posted: March 2021
-------------------
1. Senior Business Development
Job description:
  • Act as an internal consultant to support strategy development and lead execution of key strategic projects 
  • Take ownership of new partnership development, identify, develop and execute plan to align with company strategy
  • Work with head of department to plan and allocate partnership budget across channels
  • Develops and maintains productive working relationship with team members
  • Tracking business performance and create monthly summary report
Requirement:
  • Bachelor or Master in Finance, Accounting, Business, IT, Engineer or related fields 
  • 2+ years working experience, with 1+ years in the technology, internet, or ICT industry
  • Customer orientation, self-driven, strong negotiation skills, and excellent interpersonal
  • Creative problem solver
  • High proficiency with Microsoft Excel, PowerPoint, understanding of financial report is a plus
  • Work or cooperate with a regional company is a plus
  • Able to operate under tight deadlines while maintaining multiple projects
  • Good communication and explanation skills
  • Hands-on approach with a ‘can-do’ attitude
Location:
AIA Capital Center

Team Commercial

Posted: April 2021
--------------------
1. Sales Admin
Job Description:
  • Accepting work from accounting staff or related supplier prepare document project, receive – send documents, receive document from external supplier to financial officer 
  • Monitor and keep track of all orders 
  • Preparing the quotation of service contract when the account manager needs to assistance
  • Coordinate with collection team to accomplish the job required
  • Assistance with an account manager when preparing the proposal to customers
  • To run the portal cloud report for prepare billing to customer
  • Coordinate with the procurement department prepare all documents required 
Requirement:
  • Female or Male
  • At least a bachelor’s degree
  • Have experience in sales administration 1 year more
  • Positive attitude, Service mind, Honest and Reliable, Good co-ordination personality, Creative thinking Good co-ordination in team work
  • Problem-solving skills, good analytical skills 
Work Location:
AIA Capital Center

Team Data Center

Posted: April 2021
----------------------
1. Electrical Engineering Specialist
Job Description:
  • Design and implement new projects and improvements in Electrical engineering
  • Consulting of Method procedure and Problem in Electrical engineering
  • Consider in the architecture of Electrical system in Data Center
  • Review design and consulting to improvement
  • Support Data Center and sale team in Electrical system information
  • Training and update Electrical system knowledge to related staff
  • Provide, Review and Improve Electrical system standard for Data Center
  • To be responsible for completing the assigned work within required quality, standard, and agreed time
Requirement:
  • Bachelor's degree or above in Engineering, Power Electrical engineering or related field
  • Thai nationality
  • Male/ female
  • Age 35 – 40 years old
  • Associate Electrical Engineer (Power) license or above
  • Knowledge of Power Electrical System for Data Center would be an advantage
  • More than 10 years of experience in Power Electrical System (such as MV, LV, UPS system, Power system, Generator system) implementing and support for Power Electrical system in building or experience in the data center would be an advantage
  • More than years of experience in designing/ consulting power electrical system (such as MV, LV, UPS system, power system, generator system), experience in data center designing would be an advantage
  • Knowledge of Single Line Diagram and Schematic Diagram knowledge in N+1/2N concept
  • Able to work as a team and work in project management
  • Able to work under pressure or overtime to achieve job responsibility
  • Good command of English
  • Any training or certification related to Data Center would be an advantage
Work Location:
True IDC North Muangthong Data Center
2. Senior Civil Engineer
Job Description:
  • To assist in designing/review and implement new project or improvement in civil engineering
  • Consulting of preventive maintenance and method procedure in civil engineering
  • Recommend for architecture and Problems of civil engineering
  • Civil & architecture review and consulting for improvement
  • Support Data Center and commercial team in civil & architecture information
  • Suggest and update civil & architecture knowledge to related staff
  • Provide, collect, review and improve continuously civil & architecture standard to meet high efficiency and effectiveness with law that related to Data Center
  • Review/report component ETA, project build plan with all concerned departments and assist for projects manage activities throughout all phases of the project from the beginning until installation and commissioning in the civil field
  • To be responsible for completing the assigned work within required quality, standard and agreed time
Requirement:
  • Bachelor's degree in Engineering, Civil engineering or related field
  • Thai nationality
  • Male/ female
  • Age 30 – 35 years old
  • Associate Civil Engineer license
  • More than 5 years of experience in civil implementing and support for construction building and experience in data center would be an advantage
  • Able to use AutoCad or related software
  • Able to Architecture and Civil knowledge
  • Able to work as a team and work in project responsibility
  • Able to work under pressure or overtime to achieve job responsibility
  • Good command of English
Work Location:
True IDC North Muangthong Data Center

3. Senior Mechanical Engineer

Job Description:

  • To assist in designing and implement new project or improvement in mechanical engineering
  • Consulting of Preventive maintenance plan and method procedure in mechanical engineering
  • Consulting for architecture and problems of HVAC system in Data Center
  • PUE review and consulting to improvement
  • Support Data Center and commercial team in HVAC system information
  • Training and update HVAC system knowledge to related staff
  • Provide, collect, review, and improve HVAC system standard for Data Center
  • Responsible for completing the assigned work within required quality, standard, and agreed time

Requirement:

  • Bachelor's degree in Engineering, Mechanical engineering, or related field
  • Thai nationality
  • Male/ Female
  • Age 30 – 35 years old
  • Associate Mechanical Engineer license
  • Knowledge of HVAC System for Data Center would be an advantage
  • More than 5 years of experience in HVAC System (such as comfort air, precision air, chiller system, water cool system, pump motor, ventilation system) implementing and support for mechanics-air condition system in building and experience in Data Center would be an advantage
  • More than 3 years of experience in Design/Consult HVAC system (such as comfort air, precision air, chiller air cool, water cool, pump motor, ventilation system). Experience in Data Center design would be an advantage
  • Able to HVAC Diagram and Psychometric chart knowledge
  • Able to work as a team and work in project responsibility
  • Able to work under pressure or overtime to achieve job responsibility
  • Good command of English
4. Technical Presales Manager
Job Description:
  • Coordinate with internal and external departments such as clients, end-users, etc.
  • Provide supportive guidance about Data Center operation, facility, services that will be provided to the clients 
  • Visit and maintain relationship with customers
  • Present technical materials, solutions and services of Data Center to clients when needed or assigned
  • Support commercial team and provide BOQ of Data Center services
  • Other related jobs will be assigned by the management level
Requirement:
  • Bachelor’s degree in Electrical or Mechanical Engineering only
  • Thai nationality
  • Male
  • Age 30 – 35 years old
  • More than 7 years of experience in Data Center (Operations and Facilities)
  • More than 3 years of experience in Technical Presale or Sales Engineer
  • Strong in customer service skills, interpersonal skills, technical and presentation skills
  • Able to travel all branches. (Radchada, Muang Thong, Bangna, Pattanakarn, and other)
  • Can work under pressure and multi-task
  • Own car with valid driving license
  • Good command of English 
  • Any certifications related to Data Center would be an advantage
Work Location:
AIA Capital Center

Team Business Operation and Vendor Management

Posted: April 2021
----------------------
1. Senior Officer
Job Description:
  • To check the validity of the document
  • Professionally handle data and document filing
  • To do summary report as an assignment
  • Support and coordinate with related departments
  • Other assignment tasks
Requirement:
  • At least a bachelor’s degree
  • Age not over 35 years old
  • Good human relation and co-ordination
  • Meticulous and thorough person
Work Location:
True IDC North Muangthong Data Center

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Marketing Team

Posted: April 2021
1. Senior Marketing Executive
Work Location: AIA Capital Center
Job Description:
  • Responsible for content production from getting the brief, developing the creative concept, writing the content, to the final deliverables; marketing materials, article, press releases, corporate statement and advertising both Thai and English languages
  • Develop communication strategic messages and effectively utilize appropriate communication tools and channels to strengthen company’s brand position as well as edit and proof work to ensure high editorial standards are met across all content outputs
  • Planning and implementing campaigns including development of clear objectives, promotional plan, and concept; working with cross-functional team to implement; reporting on success
  • Lead events, as well as work with technology partner(s) to ensure the event(s), is organized in a professional way
  • Draft marketing materials and liaise with the designer and printers for production
  • Update and manage website content, Facebook and Linkedin and maintain brand standards throughout all communication
  • Provide assistance in developing internet presence, improving search rankings improving visibility, maintaining SEO & SEM
  • Monitor and report on website analytics as well as other social media tools
  • Develop, plan and execute company eNewsletter
  • Manage marketing database and email distribution list including new subscriptions, opt-outs, and bounces
  • Initiate and work with sales team to produce customer testimonial on a quarterly basis
  • Work with multiple teams to manage and deliver key initiatives
Requirement: 
  • Bachelor’s degree or higher in business, communications, marketing, technology, or related field
  • 3-5 years experience in content marketing, public relations, communications, or related fields
  • Excellent verbal/written communication in both Thai and English
  • Good at copywriting for press releases, website copy, brochures, posters, social media, etc.
  • Strong communication skills and analytical thinking
  • Flexible to work in a fast paced up business, where change is frequent
  • Demonstrate an interest in technology (Experience in technology industry is a plus)
  • Innovative and a self-starter
  • Good teamwork skills
  • Good organizing and planning skills

                                                                                                                                                                                                                                                                    

Customer Service Team

Posted: May 2021

1. Customer Service (EN/CN speaking - day shift)

Work Location: True IDC North Mungthong

Job Description:

  • Get information from customer via email and phone
  • Create an incident case, follow up status until the end of process, and record incident into database system  
  • Investigate information from customer
  • Coordinate with second-tier support to solve a complicated case, follow up status, and update status to customer
  • Create outage report for customer
  • Create a summary monthly report for each service product
  • Inform schedule plan of True IDC to customer
  • Update status schedule plan to customer
  • Record customer feedback into database system and follow up with a responsible team

Requirement:

  • 1 year or above of relevant work experience, including experience with early-stage
  • Good English and Chinese communication skills
  • Experienced in infrastructure, network, security, enterprise environment, and system monitoring would be an advantage
  • Have a basic knowledge of Network, System, VMWare tool, Cloud computing, basic analytical and solving problem skills
  • Fast learning, self-development and can be work under pressure
  • Service mind and good personality and presenter
  • Interested in new computer system (new product/ new application/ new technology)
  • Good leadership, communication, and teamwork skills
  • Creativity and innovation thinking

--------------------------

Posted: May 2021

2. Customer Service (day/ night shift)

Job vacancy: 5

Work Location: North Muangthong

Job Description:

  • Get information from customer via email and phone
  • Create an incident case, follow up status until the end of process, and record incident into database system  
  • Investigate information from customer
  • Coordinate with second-tier support to solve a complicated case, follow up status, and update status to customer
  • Create outage report for customer
  • Create a summary monthly report for each service product
  • Inform schedule plan of True IDC to customer
  • Update status schedule plan to customer
  • Record customer feedback into database system and follow up with a responsible team

Requirement:

  • 1 year or above of relevant work experience, including experience with early-stage
  • Good English and Chinese communication skills
  • Experienced in infrastructure, network, security, enterprise environment, and system monitoring would be an advantage
  • Have a basic knowledge of Network, System, VMWare tool, Cloud computing, basic analytical and solving problem skills
  • Fast learning, self-development and can be work under pressure
  • Service mind and good personality and presenter
  • Interested in new computer system (new product/ new application/ new technology)
  • Good leadership, communication, and teamwork skills
  • Creativity and innovation thinking